Terms & Conditions

The use of this website is governed by the policies, terms and conditions set forth below, as well as those laid out on the pages Titled ‘ Shipping Information’, ‘Warranty & Refunds’ and ‘Privacy Policies’. Please read them carefully.

Your use of this site indicates your acceptance of ALL these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Stonewool Insulation indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Stonewool Insulation.

Stonewool Insulation reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on insulationvictoria.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at  info@stonewoolinsulation.com.au and we will remove you from marketing communications.

No refunds on non stock items – check at time of order if you have a concern.

Payment Methods and 100% Secure Checkout:

Stonewool Insulation accepts Visa, Mastercard, Paypal or Direct Deopsit as forms of payment. No other forms of payment can be accepted.

Rest assured that Our Checkout Page is protected by Comodo SSL to ensure that your personal details, credit card information, address etc are safe.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Stonewool Insulation reserves the right at any time after receipt of your order to accept or decline your order for any reason. Stonewool Insulation reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Stonewool Insulation is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Stonewool Insulation.


Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate

Order Cancellations:

If notified before goods have been dispatched, Stonewool Insulation can accommodate order cancellations. If items have been shipped, Stonewool Insulation reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.


Stonewool Insulation is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Copyright and Trademark Notice:

This site is owned and operated by Stonewool Insulation. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Stonewool Insulation or are being used with permission of our suppliers for the promotion of their products .

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Stonewool Insulation or the relevant supplier .

All rights not expressly granted herein are reserved.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Stonewool Insulation shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Stonewool Insulation shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Stonewool Insulation shall immediately issue a credit to your credit card account in the amount of the charge.


This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that Stonewool Insulation is not responsible for the operation of or content located on or through any such site.

Credit Card Payments and Verification:

All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held. Some credit cards may be subject to a $1 authorisation check which will be released back to you.

Some orders may be subject to small charge verification before they are approved for shipment. In these cases a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.